Overview
Refund and Returns Policy
At Honkies Crackers, we want every customer to be satisfied with their purchase.
Returns
Because our crackers are food products, we cannot accept returns of opened or unopened food packages due to food safety considerations.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a description of the problem, and photographs of the damaged or incorrect product when possible.
Refunds and Replacements
If we confirm that your order was damaged, defective, or incorrect, we will offer an appropriate refund or replacement at no additional cost.
Approved refunds will be issued to the original payment method. Processing times vary depending on your financial institution.
Order Cancellations
Orders may be canceled before they have been shipped. Once an order has shipped, cancellation may no longer be possible.
Contact Us
For questions about refunds, replacements, or damaged orders, please contact us through the Contact page on our website.
This policy does not limit any rights you may have under applicable consumer protection laws.